Privacy Policy

This policy covers floorjackauto.com and the ways you contact Floorjack Auto Repair, including phone calls, text messages, email, and messages sent through our Google Business Profile on Google Search and Maps. If you have a question about it, email service@floorjackauto.com or call (623) 363-5990.

Information We Collect

Information You Give Us

When you call, text, email, message us on Google, book an appointment or bring in a vehicle, you may give us your name, phone number, email address, vehicle details (year, make, model, VIN, mileage) and a description of the problem. We keep records of the work we do on your vehicle.

Information Collected Automatically

Our website uses Google Analytics, which sets cookies and records things like the pages you visit, how you reached the site, your browser and device type, and an approximate location based on your IP address. We also record when someone taps a phone, text, email or booking link on the site. We do not use this to identify you personally.

How We Use It

We use your information to answer your questions, schedule appointments, prepare estimates, repair your vehicle, contact you about the work, and keep service records. We use website data to see which pages people use and to fix problems with the site.

We do not sell your personal information.

Who We Share It With

We share information only as needed to run the business:

• Companies that provide services to us, such as our appointment scheduler, our shop management software, website analytics, and Google, which hosts our Business Profile messaging.
• A financing company, if you choose to apply for financing. You apply on that company’s own website, under its own privacy policy.
• Parts suppliers or warranty providers, when a repair or a warranty claim needs your vehicle details.
• Government agencies or others when the law requires it, or to protect our rights or the safety of others.

Links on this site to other websites, including the scheduler and the financing application, take you to sites with their own privacy policies. We are not responsible for how those sites handle your information.

Messaging and Automated Replies

Messages you send us through Google Search or Maps are handled by Google. Some of those messages may be answered by an automated assistant that Google provides, which uses information about our business to reply to common questions and help with booking. Google’s handling of those messages is covered by the Google Privacy Policy. If you need to speak to a person, ask, or call the shop.

Text Messages

If you text us or give us your mobile number, we may text you about your appointment, estimate or vehicle. Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving texts, or HELP for help. We do not share your mobile number or your consent to receive texts with third parties for their marketing.

Cookies and Analytics

You can block or delete cookies in your browser settings, and the site will still work. To stop Google Analytics from collecting data about your visits, you can install the Google Analytics opt-out browser add-on. Google explains how it uses this data at How Google uses information from sites or apps that use our services.

How Long We Keep It

We keep customer and vehicle service records for as long as we need them to run the business, honor warranties and meet legal and tax requirements. Analytics data is kept according to Google Analytics retention settings.

Security

We take reasonable steps to protect the information we hold. No website, phone system or message service is completely secure, so we cannot guarantee it.

Children

This site is not meant for children under 13, and we do not knowingly collect information from them.

Your Choices

You can ask us to tell you what personal information we hold about you, correct it, or delete it, subject to records we have to keep by law. Email service@floorjackauto.com or call (623) 363-5990. Depending on where you live, you may have other rights under your state’s privacy law, and we will honor requests as that law requires.

Changes to This Policy

We may update this policy. The date at the top of the page shows when it last changed.

Contact Us

Floorjack Auto Repair
21242 N. Black Canyon Hwy, Suite D
Phoenix, AZ 85027
(623) 363-5990
service@floorjackauto.com