A fleet does not break down on a schedule, but it does wear on one. The half-ton that runs the same route five days a week, the van that idles through a summer afternoon with the AC on, the one-ton that tows loaded every morning: each of those is using up brakes, fluid and tires at a rate you can predict if somebody is writing it down.
Floorjack Auto Repair is on N. Black Canyon Hwy, the I-17 frontage at Happy Valley Road. We handle scheduled maintenance and repairs for small local fleets on light and medium-duty trucks, gas and diesel, and we work around your schedule so the truck is off the road as little as possible. For the city itself, and how a Phoenix work week wears a truck down, see fleet maintenance in Phoenix.
What fits in the bays
The ceiling is a 3500 chassis. Within that, the work is ordinary here:
- Half-ton, three-quarter-ton and one-ton pickups, gas or diesel
- Cargo and passenger vans, including the high-roof Transit and Sprinter-class body
- Flatbeds and service bodies on a 2500 or 3500 frame
- Box trucks built on a 3500 chassis
- Mixed fleets, where the gas half-tons and the diesel one-tons all come to the same shop
We do not work on semis, trailers or boats. If your fleet includes a trailer that needs brakes or bearings, say so when you call and we will tell you straight whether it is something we can take.
Owner Javen Coughlin is ASE Certified, GM-certified and UTI-trained, with a GM and Buick dealership background, so Chevrolet and GMC work runs deepest. Ford, Ram and the rest of the makes a Phoenix fleet is built from are ordinary work.
Service on your interval, not on a warning light
The point of a fleet account is that the truck comes in before it strands a driver. We set an interval per vehicle based on what it actually does, because a van running parts across the Valley and a one-ton towing to a job site do not wear the same way at the same odometer reading.
What the recurring visit covers:
- Oil and filter, on the interval the engine and the duty cycle call for rather than the sticker
- Tire rotation, pressure and tread depth, recorded each visit so you can see where a set is heading
- Brake measurement, front and rear, with the number written down instead of a pass or fail
- Fluid checks and services: coolant, transmission, differential, transfer case, brake fluid
- Belts, hoses, filters and battery condition, which is where a Phoenix summer does its quiet damage
- A full inspection, so the thing that would have stopped the truck in six weeks gets found now
The individual jobs are covered in more depth on our maintenance and oil changes and brake and chassis service pages. Call the shop and ask for Javen to set up an interval.
The repairs that come up anyway
Maintenance does not stop a truck breaking. When one does, it comes to the same shop that has been servicing it, which means the history is already here and the diagnosis does not start from nothing.
We handle engine diagnostics and driveability, brakes and chassis, steering and suspension, cooling and AC, batteries, alternators and charging faults, and transmission work. On the diesel side, injectors, turbos, fuel systems and the DPF, EGR and DEF hardware are ordinary work, and cab-off jobs happen on our own lift rather than at a dealer across town. The full diesel picture is on our diesel repair page.
Every job runs the same way: the vehicle gets diagnosed, you get the price, and nothing goes on the invoice that was not approved first.
Getting a truck back on the road
A fleet vehicle in a bay is a vehicle not earning. That is the whole problem, and most of it is solved by scheduling rather than by speed.
The shop runs Monday to Friday, 8am to 5pm. The hours either side are covered by the key drop at the back of the building, so a driver coming off a job at six can leave the truck that night and it is already here when the shop opens. Text or call first, wait to hear back, then post the key through the slot. The detail is on our after hours drop off page.
Fleet accounts get priority booking. A truck on an account does not wait behind the general queue for a service slot, which is most of what makes an interval hold in the first place.
What an account gets you
A fleet account is a different arrangement from a walk-in ticket, and the difference comes down to four things.
Priority booking
Account vehicles get scheduled ahead of the general queue, so a service interval is something you can plan a week around rather than something you hope there is room for.
A discount on parts and labor
Account pricing is lower than the counter rate on both. Ask Javen what it comes to for the size of your fleet.
Net 30, paid by check
We invoice the business and you pay on 30-day terms, so a repair does not have to clear a card at pickup or wait on somebody with the company card being reachable. We do not take fleet cards or work through the fleet management companies, so if your program requires a WEX or Voyager transaction we are not set up for that.
Records by vehicle
Every repair is filed against the VIN, so we can pull one vehicle out of the system and print everything it has had done here. That is the thing most fleets do not have: when the white van gets sold or a driver swears the brakes were done last spring, there is a record instead of an argument.
Everything else we handle across the city is on our Phoenix auto repair overview.